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FAQ

1. Do you have a size guide?

  • Yes, please click here.

2. How much does shipping cost?

  • There is a flat rate of P150 nationwide. 

3. What are your payment methods?

  • Debit/Credit card (VISA or Mastercard)
  • Paypal
  • Bank Deposits/Online Transfers (BDO)
  • Gcash

    4. How long does shipping take?

    • Within Metro Manila and Luzon: 1 - 2 days
    • Visayas and Mindanao: 3 - 4 days
    • If your order/s have not arrived within the said period, please contact us and we will personally follow up with the courier and give you an update.
    • For same day delivery, please contact us for more details.

    6. What are your shipping dates?

    • Mondays and Thursdays
    • Order cut off is at 9 pm the night before shipment day.
    • Order forms sent beyond 9 pm will be shipped on the next shipment day.

    7. Can I track my order?

    Yes you can. We will give you your tracking number once you have settled your payment and once we have scheduled the pick up of your suit.

    8. Do you have a store?

    None, we are exclusively online.

      9. What is your return/exchange policy?

      Unfortunately, we do not do returns/exchanges due to hygienic purposes.

      10. Do you accept refunds?

      Unfortunately, we do not accept refunds. All sales are final.

      11. What if I received a damaged item?

      We always do quality control on our swimsuits but in the rare occasions that the suit you purchased has a defect, please contact us immediately and we will take care of it.

      12. How can I get in touch with you?

      If you have any more inquiries or comments, please feel free to reach us via staysalty@saltswim.com.ph.